“Pedro was very helpful with my question and was able to explain everything to me in detail while being kind and patient. Quick, thorough customer service—plus he followed up the next day to see how it was working.” Laura Ad from Palmetto Health Tuomey,

When I call the TSC, I specifically request to speak with Connie Violenus because there is not one thing that she can’t help with or fix. I like to do a lot of my own troubleshooting before calling, but she is always patient and precise in walking me through any mechanical adjustments I might need. Connie knows everything about the software, navigation and assays! I love the Ortho technical service I receive. Carol Johnston-Atlanta Center for Medicine ,

Recently we had an issue with a Triglyceride calibration going out of range. The knowledge, dedication and professionalism in which these professionals helped us through the issue was second to none. Their communication with each other was obvious as one of them would pick up where the other left off. For your customers, these issues can be tedious as well as stressful in our desire to ensure we are turning out timely, accurate lab testing. Dimitrios and Hannah helped us ensure we were doing exactly that. It was a pleasure working with them both Dan Crisp-East Adams Rural Healthcare,