Technical Support

Technical Support

Our team of world-class technical specialists is committed to enabling you to deliver timely and accurate results with global support in 20 languages. To reach us, simply call your Ortho Clinical Technical Support Center around the globe (Rochester, NY, US or Strasbourg, FR, EMEA or Singapore, SG, ASPAC) and select the product for which you require assistance.

For customer service issues including help with orders and accounts, see support contacts  

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Technical support: Your portal to subject matter expertise

Your call into Technical Support is your portal to subject matter expertise. Whether you need an answer to a technical question or have a challenge that requires our assistance, we offer personalized instruction over the phone. Our technical specialists are trained in the medical diagnostic fields, including medical technology and clinical chemistry along with mechanical, electrical, and software engineering. Specialists have the expertise and skills to perform the complete analysis and coaching required to leave you confident in the solution you need right away.

Field engineers: Responsive onsite service

Our field service organization prides itself on resolving product issues quickly. One key to our quick response is having resources ready in the areas where our customers are located—so our network is expansive, with hundreds of professionals delivering prompt service. These professionals go through stringent factory and technical training and are recertified annually.

Our field engineers have the ability to see e-Connected analyzers before they enter the customer site for the service call and can address the developing issues, if required. Engineers also carry an extensive stock of repair parts. In the event that you need additional product or replacement parts, our integrated worldwide warehousing and delivery network—with distribution hubs located in many countries—lets us provide you with excellent, timely service.

Looking for customer service or sales assistance?

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